Visitor Subscriptions

Get notified when specific visitors return to your store. Visitor subscriptions help you track important visitors and follow up at the right time.

Overview

When you subscribe to a visitor, you'll receive an email notification whenever they start a new session on your store. This is useful for:

• Following up with high-value prospects
• Monitoring specific customer behavior
• Tracking returning VIP customers
• Observing specific visitor patterns

How It Works

1. Subscribe - Add a visitor to your subscription list
2. Wait - Continue with your daily activities
3. Get Notified - Receive an email when the visitor returns
4. Take Action - View their session, watch recordings, or reach out

Subscribing to a Visitor

To subscribe to a visitor:

1. Go to Visitors
2. Click on a visitor to open their profile
3. Click Subscribe button
4. Confirm the subscription

You'll now receive notifications when this visitor returns.

Managing Subscriptions

Viewing Subscriptions

Access your subscriptions at Visitors > Visitor Subscriptions

The subscription list shows:

Unsubscribing

To stop receiving notifications:

1. Go to Visitor Subscriptions
2. Find the visitor
3. Click Unsubscribe

Or from the visitor's profile:

1. Open the visitor's profile
2. Click Unsubscribe

Notification Emails

When a subscribed visitor returns, you'll receive an email containing:

• Visitor ID - Quick identification
• Location - Where they're visiting from
• Time - When they started their session
• Direct link - Quick access to their profile

Best Practices

Who to Subscribe To

Good candidates:

• Visitors with high cart values who didn't purchase
• Returning visitors showing strong purchase intent
• VIP customers you want to monitor
• Visitors you've communicated with

Avoid subscribing to:

• All visitors (use analytics instead)
• Visitors you've already blocked
• Bot or suspicious traffic

Managing Notification Volume

To avoid notification overload:

• Be selective about subscriptions
• Regularly review and clean up subscriptions
• Unsubscribe from converted customers
• Focus on high-priority visitors

Acting on Notifications

When you receive a notification:

1. View their profile - See their current session and history
2. Watch their recording - Understand their behavior
3. Consider outreach - If appropriate, engage with personalized service
4. Update your strategy - Learn from patterns

Limits

There's no hard limit on subscriptions, but we recommend:

• Keep subscriptions under 100 for manageable notifications
• Review subscriptions monthly
• Remove inactive visitors

Related Topics

• Visitors - Browse all captured visitors
• Visitor Profiles - Understanding visitor data
• Session Recordings - Watch visitor behavior
• Excluded Visitors - Stop tracking specific visitors