Visitors
Browse, search, and analyze all visitors captured by ReplayPRO. The Visitors page is your central hub for understanding individual visitor behavior.
Overview
The Visitors page shows all recorded visitors with key information:
- Location - Country and city
- Activity - Sessions, pages, and duration
- Spending - Total revenue from this visitor
- Cart - Current cart contents
- Sources - Traffic sources
- Device - Device type and operating system
Navigating Visitors
Tabs
Quick-filter visitors by behavior:
| Tab | Description |
|---|---|
| All | Every recorded visitor |
| Order placed | Visitors who made a purchase |
| Added to cart | Visitors with cart activity |
| Text entry | Visitors who typed in forms |
| Returned visitors | Visitors with multiple sessions |
| New visitors | First-time visitors |
| Has source | Visitors with known traffic source |
| Broken link | Visitors who hit 404 pages |
| Bookmarked | Your bookmarked visitors |
| Access blocked | Blocked visitors |
Smart Filters
Pre-built filter combinations for common analyses:
- High-value - Revenue ≥ $100
- Abandoned cart - Added to cart but 0 orders
- Browsed only - Pages ≥ 3, $0 spent
- Repeat buyers - Orders ≥ 2
Advanced Filters
Create custom filters:
- Location - Country and city
- Sessions - Session count range
- Pageviews - Page view count range
- Duration - Time spent range
- Total Spent - Revenue range
- Orders Count - Order count range
- Source - Traffic source or UTM source
- UTM Campaign - Campaign parameter
- UTM Medium - Medium parameter
- Device Type - Desktop, Mobile, Tablet
- Browser - Chrome, Safari, etc.
- OS - Operating system
- Visited Page - Specific page URL
- Query Params - URL parameters
- IP Address - Specific IP
- Visitor ID - Specific visitor
- Date Range - Time period
Combining Filters
Add multiple filters to narrow results. Filters work together with AND logic.
Visitor Table
Columns
The table displays:
| Column | Description |
|---|---|
| Location | Country flag, city, and country |
| Last Seen | How recently they visited |
| Activity | Sessions, pages, and duration |
| Revenue | Total amount spent |
| Cart | Items in cart with total value |
| Orders | Number of purchases |
| Sources | Traffic sources |
| Device | Device type and OS |
| Entry Page | First page they visited |
Hovering for Details
Hover over certain columns for more information:
- Cart - See cart item details
- Orders - See order details
- Sources - See all traffic sources
- UTM - See UTM parameters
- Query Params - See URL parameters
Sorting
Click column headers to sort by that column. Click again to reverse order.
Visitor Profiles
Click any visitor to open their detailed profile showing:
Profile Header
- Visitor ID - Unique identifier
- Status badges - New, Returning, Purchased, Has Cart, Blocked
- Quick stats - Sessions, pages, duration, revenue
Profile Actions
- Watch Recording - View latest session recording
- Subscribe - Get notified when they return
- Exclude - Stop tracking this visitor
- Block - Add to access control blacklist
Session History
All sessions for this visitor:
- Date and time
- Duration
- Pages viewed
- Traffic source
- Device info
- Outcome (Browsing, Cart Abandoned, Purchased)
Expand each session to see:
- Page-by-page journey
- Events (add to cart, purchase, etc.)
- Referrer and query parameters
- IP information
Current Cart
If the visitor has items in cart:
- Product images
- Product names
- Quantities
- Prices
- Cart total
Orders
All orders placed by this visitor:
- Order ID
- Total amount
- Date
- Status (fulfilled, unfulfilled, etc.)
Traffic Sources
Where this visitor came from:
- Source name
- Visit count
- Medium
UTM Parameters
Campaign tracking data:
- utm_source
- utm_medium
- utm_campaign
- utm_content
- utm_term
Devices Used
All devices this visitor has used:
- Platform
- Browser and version
- OS and version
IP Addresses
IP addresses used by this visitor:
- IP address
- Location (country, city)
Common Workflows
Finding Abandoned Carts
- Click Added to cart tab
- Or use Smart Filter Abandoned cart
- Review visitors with carts but no orders
- Watch their sessions to understand why
Identifying VIP Customers
- Use filter Total Spent ≥ $500
- Or use Smart Filter Repeat buyers
- Review their behavior patterns
- Consider subscribing to track returns
Investigating Issues
- Use filter Visited Page = problematic URL
- Or click Broken link tab for 404s
- Watch recordings to see what happened
Geographic Analysis
- Filter by Country or City
- Review behavior patterns by region
- Use insights for targeting decisions
Export & Integration
Currently, visitor data is viewed within the app. For custom exports, contact support.
Related Topics
- Session Recordings - Watch visitor sessions
- Analytics - Aggregate visitor data
- Visitor Subscriptions - Get return notifications
- Excluded Visitors - Stop tracking visitors
- Access Control - Block visitors