Contact & Pricing

Get help with ReplayPRO, explore pricing plans, or reach out for enterprise solutions.

Getting Help

Documentation

You're reading it! Browse our help articles to find answers to common questions:

Contact Support

Need help? Use our live chat to get in touch with our support team.

How to contact us:

Click the chat icon in the bottom-right corner of this page
Fill out the contact form with your details
Describe your issue or question

Important: Please include in your message:

Your store name or myshopify domain (e.g., your-store.myshopify.com ) — this helps us quickly find your account
Detailed description of the issue — what happened, what you expected, any error messages
Steps to reproduce — if applicable, how can we see the problem?

Response time: Usually within 24 hours on business days.

Before Contacting Support

Try these common solutions first:

Check our documentation articles
Refresh the page
Clear your browser cache
Verify Theme App Extension is enabled in your theme settings
Check the FAQ for common questions

Pricing Plans

ReplayPRO offers flexible plans to match your store's needs.

FREE Plan

Perfect for trying out ReplayPRO:

Limited monthly pageviews
Session recordings
Visitor analytics
Basic features

STARTER Plan

For growing stores:

More pageviews
Session recordings
Visitor analytics
Cart & order tracking

BASIC Plan

For established stores:

Increased pageviews
All STARTER features
Reset limit capability
Priority in support queue

MEDIUM Plan (Popular)

Our most popular option:

High pageview limit
All BASIC features
Reset limit
Priority support

ADVANCED Plan

For high-traffic stores:

Maximum pageviews
All features included
Reset limit
Priority support
Dedicated assistance

Feature Comparison

Feature	FREE	STARTER	BASIC	MEDIUM	ADVANCED
Session Recordings	✓	✓	✓	✓	✓
Visitor Analytics	✓	✓	✓	✓	✓
Cart & Order Tracking	✓	✓	✓	✓	✓
Reset Limit	✗	✗	✓	✓	✓
Priority Support	✗	✗	✗	✓	✓

Understanding Page Views

What Counts as a Page View?

Each time a visitor loads a page on your store, it counts as one page view. A typical visitor session might include 3-10 page views.

Estimating Your Needs

To estimate your needs:

Check your Shopify Analytics for monthly sessions
Multiply by average pages per session (typically 4-6)
Choose a plan that covers this amount

What Happens at the Limit?

When you reach your monthly limit:

Recording pauses automatically
Existing data remains accessible
Analytics continue to work
You can upgrade for more pageviews

Reset Limit Feature

Available on BASIC and higher plans:

Manually reset your pageview counter
Warning: Deletes all recorded data
Counter resets to 0
Use only when necessary

Free Trial

New paid subscriptions include a free trial:

No charge during trial period
Full access to plan features
Cancel anytime before trial ends
Automatic billing after trial

Changing Plans

Upgrading

Go to Settings > Plan & Limits
Click Upgrade Plan
Select your new plan
Confirm in Shopify

Upgrades take effect immediately with prorated billing.

Downgrading

Go to Settings > Plan & Limits
Click Upgrade Plan
Select a lower plan
Confirm in Shopify

Downgrades typically take effect at the next billing cycle.

Enterprise & Custom Plans

For stores with specific needs:

High volume - Need more than ADVANCED limits?
Custom features - Specific functionality requirements?
Multiple stores - Managing several Shopify stores?
White label - Need custom branding?

Billing

Payment Method

Billing is handled through Shopify:

Appears on your Shopify invoice
Uses your Shopify payment method
Managed in Shopify admin

Billing Cycle

Monthly billing
Charges appear on Shopify invoice
Can cancel anytime

Refunds

Contact support for billing issues. Refunds are handled case-by-case according to Shopify's app billing policies.

FAQ

Can I try before buying?

Yes! Start with the FREE plan to test ReplayPRO. Upgrade when you need more pageviews.

Is there a contract?

No. Monthly billing with no long-term commitment. Cancel anytime.

What happens to my data if I downgrade?

Your data is preserved, but you may hit the new plan's limits sooner.

Can I get a discount?

We occasionally offer promotional codes. Check your email or contact support for current offers.

Do you offer annual billing?

Currently, we offer monthly billing only. Contact support for annual options.

Settings - Configure your plan
Getting Started - New to ReplayPRO?
Theme App Extensions - Installation help